 | Terms And Conditions |  |
About Us The Jump Shop is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page, or call our Sales Department on (+44) 07939030339
VAT Number 881 3298 02
Company Number 06625880 |
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept most major credit and debit cards. All online purchases are charged at the point of sale. If your item is out of stock we will endeavour to contact you as soon as possible to discuss what you would like to do. If you do not want to use one of our trusted secure Payment Service Providers, you can give us your credit card information over the phone, you can also fax it to us or send an email.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
Shipping And Handling All our shipping is handled by UPS*. Our basic service is UPS STANDARD. To ensure a next-day delivery you must let us know that is what you require. Please tell us this information on Page One of the Checkout in 'Special Delivery Instructions' as part of you order process. Alternatively, you may email or call us seperately with instructions.
If you are buying your goods for a Birthday, or other present, and you need it by a specific day please contact us to inform us of this. We will do all that we can to ensure your gift arrives on time.
*The Jump Shop Ltd. reserves the right to use an alternative shipping method when appropriate.
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Delivery Schedule Where possible, we will always ship orders on the same day they are received and we will normally dispatch your order to you within 5 working days.
We will contact you if there are any stock problems, so that you can decide whether you wish to proceed with your order, change your order, or cancel it altogether. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges 20% VAT is added to your order where applicable. If you are ordering from outside the UK or EU, or you think you have a VAT exemption, please contact us so that we can adjust your invoice accordingly. |
Credit Card Security When your order is placed at our website you will be taken to a secure payment site. You will know this site because it has the 'Golden Padlock" symbol towards the foot of the page. We use RBS WorldPay, and PayPal Website Payments.
To ensure the security of credit and debit card payments, we ask that the 'Invoice Address' on your order matches the billing address for your card. Where the address does not match that registered for your card, there may be a delay in the shipment of your order while we confirm your details.
International Customers please be aware we may have to contact you for additional information before we ship your order. This is part of our security and compliance procedure, and helps us to combat fraud. |
| Guarantee We guarantee your satisfaction. If you are not satisfied with your purchase we will refund your money or replace any item without quibble, provided it is returned to us unused and undamaged within 14 days. Alternatively you may choose to retain store credit with The Jump Shop to the value of the item that you purchased. Shipping costs will not be refunded in these circumstances. |
Reaching Us We have three UK stores, at Sibson, Beccles and South Cerney DZ's. You can visit us in person at any of these locations. If you wish to call us, please contact our Sales Department on (+44) 07939030339 or you can email us using the link on the store page.
Details of our Registered Office can be found at Companies House. |
Privacy Policy The Jump Shop does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
We may occasionally contact you with special offers or promotions - if you would prefer that we don't, please just let us know, and we will remove your details from our mailing list. |
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